BodyFit Therapies Ltd
This policy specifies the basis on which any personal data will be processed by us which is data that we collect from you, or data that you provide to us. Please read the following carefully to understand our practices regarding your personal data and how we will manage it. In order to comply with the General Data Protection Regulation (GDPR).
Who We Are
BodyFit Therapies Ltd is a private Physiotherapy and Sports Therapy company. If you would like to contact us regarding any information in this policy or the data we hold on you then you can email us at email@example.com or write to us at BodyFit Therapies Ltd, 20 Prestwick Burn, Didcot, Oxon, OX11 7UZ. We currently have clinics at the following locations:
EasyGym Croydon, 109-111 London Road, Croydon, CR0 2RF
House of Beauty & Wellbeing, 1a Hagbourne Road, Didcot, Oxon, OX11 8DP
What Information We Collect
- Information you provide on our patient details form during your initial assessment – name, address, phone number, date of birth, email address;
- Previous medical history and relevant records such as imaging reports, medical letters which will be sourced directly from you or with your consent from your General Practitioner (GP)/Healthcare Professional;
- If you contact us, we may keep a record of that correspondence;
- Information on any feedback or survey forms that you may choose to complete;
- Information you provide when you enter a competition or promotion sponsored by us.
How We Will Use Your Information
- To contact you to arrange an appointment;
- To liaise with medical insurance companies and service providers where appropriate to your care;
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- For Legal Compliance, Law Enforcement, and Public Safety purposes.
We will not share your personal data or any medical/treatment records unless legally required or with your explicit consent.
Marketing and Promotions
- You will be offered the opportunity to receive our newsletter via email containing educational research, treatment advice and promotional offers. You will be able to opt in on your patient details form. However if you are not receiving these emails and would like to sign up then email us confirming your preference at firstname.lastname@example.org
- Should you wish to no longer receive these emails you are able to ‘unsubscribe’ using the link at the bottom of any of the emails or alternatively you can email us directly to change your preferences at email@example.com
Storage and Retention of Data
- All information you provide to us is stored securely on our patient software.
- When your treatment records are shared with third parties an encrypted file sharing service is used.
- Although we do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site. The transmission of information via the internet is not completely secure so any transmission is at your own risk.
- Once we receive your information, we use strict procedures and security features to try to protect it from unauthorised access.
- We are legally required to retain your data for a minimum of 8 years from the date of your most recent treatment with us in accordance with the Chartered Society of Physiotherapy (CSP). In some cases it may be necessary to retain your data for longer in order to comply with any legal obligation(s).
Access to Information
- You have the right to request a copy of the information we hold about you. If you would like a copy of any of your personal information then please email firstname.lastname@example.org or write to us at BodyFit Therapies Ltd, 20 Prestwick Burn, Didcot, Oxon, OX11 7UZ.
- If any of your personal details change or if you are aware that information we hold on you is incorrect then please contact us and we will update our records accordingly.
- If you have concerns about the way in which we have handled your data, or you are not satisfied with our response to any complaint you have made, you can complain directly with the Information Commissioner Office – ico.org.uk